Monday, 4 October 2010

Duplicating Meeting Requests - Outlook 2007

Outlook 2007

User A has been set up as a delegate of User B.  User A also has access to User B's mailbox.

If user A creates a new meeting request they must accept the request from their own mailbox, and not from user B's mailbox.  In the event that user A accepts from user B's mailbox, the meeting will be duplicated in user B's calendar, one accepted and the other pending.  This is because the invite is copied to user A and not deleted if user A accepts it using their own credentials.


If  user A accepts from their own mailbox Outlook recognises they are a delegate and removes the request from user B's mailbox as well.

Enabling Unified Messaging for users

Exchange Server 2007

To enable unified messaging, simply right click from Exchange Management Console, and select to enable from the context menu.

Select an appropriate policy for the user. Policies can be viewed or created from unified messaging under the Organization configuration.  Having Exchange generate the user PIN will keep this information secure. The user will receive a mail with a random 4 digit PIN.

The user must have a telephone number in the exchange properties "address and phone" tab in order to automatically populate the extension field.